Operational leadership consulting for organizations navigating complex challenges under real-world constraints.
Most organizations know what they should do. The challenge is figuring out how to actually do it when you're dealing with budget constraints, competing priorities, political pressure, and teams that are already stretched thin.
I spent over three decades managing those exact challenges at the King County Sheriff's Office, rising from patrol through investigations and command to Undersheriff — the agency's chief operating officer. That meant running operations for one of Washington's largest law enforcement agencies while navigating everything from staffing shortages and policy changes to public scrutiny and contract negotiations with multiple cities.
I help organizations translate strategic goals into operational reality when the path forward isn't straightforward.
You know where you need to go, but getting there with limited resources and competing demands requires different thinking. I help organizations develop practical approaches that account for operational reality, not just strategic vision — identifying what actually moves the needle when you can't do everything at once.
When something goes wrong publicly, the response has to work on multiple levels simultaneously. I work with leadership teams on building systems that handle high-stakes situations effectively while maintaining stakeholder confidence — protocols your team can actually execute under pressure, not just policies that look good on paper.
I ran a division that provided full-service operations to multiple cities under contract, which means I've seen both sides of complex service agreements. I help organizations structure relationships that deliver results whether you're providing services to demanding clients or managing critical vendors who aren't performing as expected.
Implementing change in large organizations with established cultures is fundamentally different from strategic planning. I work with leadership on approaches that account for how organizations actually change — managing resistance, building internal support, and maintaining operations while transitioning to new ways of working.
When you're answerable to elected officials, the public, and media while trying to run effective operations, every decision has multiple audiences. I help organizations develop communication and decision-making frameworks that maintain credibility across stakeholder groups with different priorities and expectations.
I spent my entire career at the King County Sheriff's Office, starting as a patrol deputy and eventually serving as Undersheriff. Along the way I worked in patrol operations across urban and rural communities, led major crimes investigations including homicides and officer-involved shootings, commanded special operations units, ran internal affairs and use-of-force reviews, and managed the contracting division that provided policing services to multiple cities.
As Undersheriff, I handled the operational side of running a large organization through budget cuts, policy changes, new legislation, and constant public scrutiny. That meant representing the agency publicly, managing relationships with contract cities and elected officials, developing responses to changing legal requirements, and leading initiatives from homeless outreach programs to forensic modernization.
The work taught me how to operate in the gap between what should happen and what can actually happen given the constraints you're working under. I learned the difference between strategies that sound good in presentations and approaches that deliver results when you're managing real operations with limited resources, political complexity, and high consequences for getting it wrong.
My education includes graduating from the FBI National Academy and the Northwestern University Center for Public Safety, School of Police Staff and Command.
If you're dealing with operational challenges where the standard playbook doesn't quite fit, I'd like to discuss whether I can help.
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